Rights and Responsibilities of Patients

Expressing preferences
Patients are registered with the practice, not an individual GP. You can at any time express a preference for a particular doctor/practitioner for all of your medical needs or on a case-by-case basis.

Keeping appointments
Please do everything you can to keep appointments. If you cannot attend please cancel as early as possible so the appointment can be offered to someone else

Zero Tolerance Policy
The practice considers aggressive behaviour to be any personal act made against any member of our team, the wider NHS team or person on our premises, including but not limited to the act of:
• Abusive and/or aggressive comments either verbally, in writing or on a public social media site;
• Cursing and/or swearing;
• Making physical contact with a person;
• Damage to property;
• Aggressive gestures.

The practice will request the removal of any patient from the practice list who is abusive or aggressive to a doctor, member of staff or other patient, or who damages property.

If the patient commits an act of physical violence we will request that the patient is immediately removed from our list.